Below you’ll find answers to the most frequently asked questions
Q: If I submit an abstract do I have to attend the Conference?
A: All accepted abstracts will be scheduled in the Scientific Program either as oral presentation, e poster discussion or e poster viewing. It is expected that at least one author of the abstract attends the conference to present the work and answer questions. Only abstracts of registered participants will be scheduled in the Scientific Program.
Q: I have submitted an abstract, when will I know if it has been accepted?
A: Only after all abstracts have been reviewed by the Scientific Committee will notifications be sent to the abstract submitter. Every effort is made to conclude this process within one month after the abstract submission deadline or extended abstract submission deadline in case there is extension.
Q: How can I make changes to an abstract I have already submitted?
A: You may enter the Abstract Submission system with your username and password.
The submission form allows you to store your abstract as a DRAFT until the deadline. After the deadline if not submitted, drafts will be deleted.
Click on the SUBMIT button at the end of the process in order to submit your abstract. You can make changes to your submitted abstract by the deadline.
If you have already clicked on SUBMIT and you wish to edit your abstract you will be required to click on the “re open” icon. Please make sure to SUBMIT after your edits to keep any changes that were made.
After the submission deadline abstracts cannot be modified or corrected.
Q: If my abstract is accepted, where will it be published?
A: Copies of your accepted and registered abstracts will be published on the conference website/online journal supplement/program. Please contact the Conference secretariat at email@example.com for further details.
Q: I am having trouble logging into the abstract submission system – my username/password is not working.
A: Please try one of the following options via the abstract submission page:
In case you are using “Internet Explorer”, please try another internet browser, e.g. “Google Chrome” or “Mozilla”.
When you copy and paste your username and password please make sure there is no extra space at the beginning or the end of them.
Please note that the username or ID received when registering for the Conference is different to the abstract submission. Please use the abstract submission username or “create new account” option.
For any issues with your password please click on “Forgot my password” and you will be able to receive a new one.
Q: My abstract has been accepted but I do not have a copy. Are you able to send one to me?
A: Please enter your account to see the abstract you have submitted. This option is possible also after the submission deadline.
Q: I would like to delete my abstract. Can you please delete it for me?
A: You are able to delete your abstract until the abstract submission deadline. After the deadline please email the Conference secretariat.
How do I register for the Conference?
In order to register for the Conference, please click here.
How can I pay the registration fees?
Payment of registration fees can be made by credit card or bank transfer
Can I receive an invoice under the sponsoring company/ hospital’s name?
Yes. If you require an invoice to be issued to the sponsoring company, please send an email to the registration department at firstname.lastname@example.org specifying the services requested and full address of the sponsoring company.
Can I register for the Conference without paying?
Yes, but your registration will be confirmed only when full payment is received.
Can I register before the early fee deadline and pay later?
In order to benefit from the early fee registration discount, payment must be received before the deadline.
Can I register on site?
Yes. Onsite registration is available during the Conference days. Onsite fees will apply.
What do my registration fees include?
For full detailed entitlements, please check the registration page.
Will I receive a confirmation letter after I have finished registering?Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received, and registration is completed.
How can I find out information about hotels and their rates?
Kenes International is offering NGC 2020 participants specially reduced rates for various hotels in London. Information, pictures, location and rates are available on the hotel accommodation page.
How can I book my room, and should I pay in advance?
In order to book a room, please book online. Please note that full payment is required upon booking.
Will I receive a hotel confirmation?
Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed, and the requested deposit is received.
Can I book a hotel room without registering for the Conference?
Yes. You can book your room without registering by clicking on the “Booking” button of your chosen hotel available on the website via the hotel accommodation page. If you need further assistance, please email the Hotel Accommodation Department.
How can I book rooms for a group?
For group booking (10 rooms and more) please visit the Group Bookings page. Different payment and cancellation conditions apply.
Q: How do I apply for a visa to visit the United Kingdon?
A: Visa regulations depend on your nationality and country of origin. We suggest you contact your local British Consulate for official instructions on the specific visa regulations and application procedures that may apply to you. It is the responsibility of the participant to obtain a visa if required.
Q: Where can I get a Conference invitation letter so that I can apply for a visa?
A: Invitation letters for visa purposes are available only to registered participants. The option to issue an invitation letter is available within the registration process. At the end of the registration process, you will be able to generate an invitation letter, and you will also receive a confirmation email with a link to the invitation letter.
Q: Is it possible to send an official invitation letter directly to my local British Consulate?
A: Unfortunately, we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them.
Where is the conference taking place?
The Conference will take place at the ExCeL London Venue, in London, United Kingdom. For more information on the venue please visit the General Information page
How do I get from the Airport to the Conference Venue?
For updated and detailed information on public transportation please visit the Visit London website.
Can you please send me details of public transport in London? Do you have a map of the city or area surrounding the venue?
The official website of the city of London includes up-to-date tourist information including public transport information and maps. Please visit the city’s website for more information.
Q: Is the Conference CME-accredited?
A: Once the Scientific Program has been finalized, an application for CME credits will be made to the European Accreditation Council for Continuing Medical Education (EACCME). The EACCME is an institution of the European Union of Medical Specialists (UEMS): www.uems.net. Further details will be published on the Conference website as soon as they are available.
Q: How can I claim my CME credits after the Conference?
A: CME Certificate of Attendance will be available for download after completing an online survey. A link to the survey will be published on CME page and sent in the email after the Conference to registered participants. Please approach the Registration Desk onsite in case of questions. Each medical specialist should claim only those hours of credit that he/she spent in the educational activity.